When selling self storage lockers , it is very important for you as a manager for the caller to agree to all that you say. If you can get the caller to say yes to the things that you are say, when it comes to recommending they come down and rent a space from you. There are five basic agreements that if the caller will say yes to, there is not a reason that the customer will not rent from you. The five things that you need to get the caller to say yes to or agree to are the time frame in which they need storage, is the location convenient for them, does the facility have the size the caller needs, does the facility have the amenities that the caller likes, and is the price what the caller is looking for. Let us break down each category to see the importance of each category.

Time to store

Soon the caller will need self storage lockers in order to store their belongings. The caller might have called before hand in order to find out if there will be self storage lockers available for when the customer needs it. The reason that finding out the time frame of when a customer will need storage is important is because you would want to know if there will be a size available when they need it.

The caller would have to know as soon as possible when they will need self storage lockers . They do not want to wait too long before they decide that they need to find somewhere to store. The problem is that depending on the time of year or the season, there might not be the size that you want available then. If the self storage lockers that you are looking for are not available then you have to find an alternate plan.

The caller is not going to want to wait past the point in which they need the facility. The caller could need the space in a month or they are in need of the space yesterday. When getting self storage lockers , you might have a great window of opportunity. On the other side, you might not have as big of a window as you thought.

Most people inquire about self storage lockers in the spring time or summertime. The sun is shining and it is a less stressful time to think about storing. When the winter or fall season comes around, people are less prone to need self storage lockers because they do not want look for a space in the snow, depending on the area, or around the major holidays. People want to enjoy their time with their families instead of thinking that they need self storage lockers to clean out that garage.

Time is of the essence and you could miss a big window of opportunity. You could be offered a deal on the self storage lockers that are too good to be true in order to rent there, but you decide that you do not really need the space at that time. You try to come back to see if the self storage lockers are still there, which they are, but now there is not as good of a special going. So when talking to people about when they are needing self storage lockers , mangers should try to ensure that they understand when the caller is storing so they can try to give them the best deal possible on self storage lockers .

Is the location convenient

As the world grows and more businesses decide to open, there will be a need to make sure that the caller knows where your self storage lockers are. When talking to the caller regarding their storage situation, you always want to ask them first if they know where you are located and also if it is a convenient location for them to store. These are two great questions to ask and you hope for a yes answer. With a great location for the caller store their belongings the more likely they will use you, recommend you and use your facility in the future.

There is nothing like inviting a caller down to see your self storage lockers and see which self storage lockers will work best for them. You sit there waiting and waiting. For some reason the caller does not show up. Luckily for you, you got their phone number in order to follow up with them. They end up missing your facility and walking into your competition. You are completely lost on how they can not make it to the right self storage lockers location. They are actually about a block away and they are done with the whole process so they are just going to rent at your competition. In your mind, you realize that you did not give them directions on how to get to the facility. You did not give them landmarks, or even tell them what color your facility is so they can find it easier. This happens a lot. Customers in need of self storage lockers venture out to get their spaces rented and walk into the wrong place. That is a tragic event and maybe now that will remind the property manager why it is important for them to tell the caller where they are located.

When talking about convenience, it would be great for most customers if the self storage lockers they are looking for are easy to get to. The location could be anywhere in reference to the everyday life of a customer. Of course there is not a way to have a location that is close to every single person. Occasionally you will have the person that has to drive a bit of a distance to get to the self storage lockers . Sometimes you will find that owners have their locations in an area that is busy so they can get as much exposure as possible, or they decide to put it in a location that is a quite as a library under the sea. No matter where the location is, there will be people that will like to rent there. You just have to remember to ensure that the caller knows where you are located. After they find out where you are located, then get them into the facility.

Finding the right size

Finding the right self storage lockers could be a very easy task or a task that is not so easy. There are many different factors that come into play when getting the right size. You as a manager of the facility need to help the caller narrow down what size would best fit them and then check your availability. Customers will need to choose how big of self storage lockers they will need, what they are going to put into store and then the type of storage that will best fit them.

When customers are looking into self storage lockers they could know and then again they might not have a full grasp on what they are storing. By knowing what they are storing in the self storage lockers , the manager on site will be able to get them into a space that is the best for them. The self storage lockers are plenty at some facilities, but they need someone to reside inside. For the customer, they should have a good idea on what they are looking for before they call the self storage lockers facility. By knowing what they are storing, they and the manager on site do not have to spend so much time narrowing down the right size for what they need. They could look at a space that is as small as a high bathroom or as large as an airport hanger. It really depends on what they are looking at storing and then the self storage lockers manager can be of service tot hem. No matter if the caller is trying to store their boat, RV or their car there will be a space available for the caller as long as the caller knows what they are looking for.

After it is determine how big of a size is needed and also what they are putting into storage, now the manager on site will have to help them figure out what type of self storage lockers will work best for the caller. The caller can get into types of storage such as inside or outside, climate controlled or standard space, self storage lockers on the sixth floor or ground level, etc. Depending on what goes inside the unit you can then determine whether or not the unit type will be needed. IF you are storing a lot of temperature sensitive items, then you would want to make sure that they are inside of a climate control space. The climate control space will keep the self storage lockers at the right temperature so nothing is damaged from the heat or from the cold. When storing paintings or furniture you want to make sure that they are not going to be store in the extreme temperatures. Most people in the areas that are very hot or very cold tend to look for climate control spaces. If a customer is storing a car, the can get a parking space in the parking lot or they can store it inside like a garage at home. For those not needing to be on the first floor, they can usually take an elevator up to the floor they need and use the dollies and hand carts that are available. That seems like the best value for the self storage lockers .

Creating value

It is up to you as a property manager to create some value to store at the facility. Customers who have found the right size, location and you have the availability for their needs, now they need to know why they should store with your self storage lockers than the self storage lockers down the street. It is time for you to create some value. Value can some in many different ways for a customer. Value can be created in the way of location, security, the amount of packing supplies that are on site, or even the customer service that is provided for them.

As a manager on site, you know that you have the best location for people to get the best self storage lockers that are available. Location is important but other things along with location will make the package even better. The customer is going to be looking for things such as is the facility completely secure at the location. The facility could offer an access control gate, door alarms on each of the self storage lockers , twenty four hour surveillance and so on. Sometimes the fact that someone lives on site around the self storage lockers at all times is very enticing. There are other amenities besides security, the score could give you great access to the facility such as twenty four hour access or even eighteen hour access. Most customers do not need to be on site around the clock, but for some reason they would not be apposed to having a much access to their self storage lockers .

Value can be created by the way the managers on site take care of the customer and their needs. Looking for self storage lockers can be an easy yet stressful time for the customers. They need someone to guide them through the process and ensure that they are getting the best for what they are looking for. The customer came down to talk to you because you either said something on the phone they liked, the company provided great advertising for the self storage lockers , or something along the lines of a great special that you offered them. The customer wants to rent from you. So good job on getting them into the facility. Now that they are there, how do you keep them there is next question you should ask. You need to figure out how to keep that space occupied and not vacant. Many people struggle daily about their self storage lockers being full. For most people no matter what is said, it comes down to the price of the self storage lockers .

The price

Many people find ways in order to get the pricing they are looking for on the self storage lockers . They will look online, call into the facility or if they are in the area, drop by and talk to the manager. The customer will have think about what price is going to fit the best in their budget. As the property manager you will have to find a way to create value around storing there along with the price that is given.

It is never a good idea to just give out the price of the self storage lockers when a customer asks for them. They are looking and calling around to many different facilities. Most people are solely interest in the price of the self storage lockers . They do not care about anything else even though they should be. It is not a recommended idea to simply quote the caller the price on the self storage lockers when the caller asks. You would be better of by finding out the information from the questions above like who long the caller is planning on storing, when is the caller planning on needing self storage lockers , if the location is convenient and the caller knows how to get there, and also what they are getting for the money. Many people do some kind of price stall in order get the caller to hold on from getting the price of the self storage lockers . They use methods such as telling the caller their price screen is pulling up. They then use that excuse as way to sell the caller the amenities of the facility. Now that the caller knows what you are offering them for the price that is given, they can decide if the price is worth it. Many people will decide to call a couple of more places before deciding on the self storage lockers that will work for them. Along with the price that is being offered, many customers are looking also for the special that is offered on the self storage lockers . On the self storage lockers that they are interested in, they are looking to move in for a low cost and even have a couple of months in a row for cheaper. If your competition is offering something less and with a better special, it is always up to the discretion of the property manager. The question becomes how bad they want to keep their facility occupied.

There is not a hand book on how to do self storage. No one out there knows everything when it comes to how to handle customers. Sometimes customers will throw the manager a curve ball and they will not be able to handle the customer and their needs. As long as you all the amenities that they need, you will do well at taking care of the customer and getting them the locker they deserve.